Cancellation Policy
At Varthaali, we strive to provide a seamless shopping experience. However, we understand that there may be instances where you need to cancel an order. Please review our cancellation policy below for more information on how cancellations are handled:
1. Order Cancellation by Customer
You can cancel your order anytime before it has been processed or shipped. Once the order has been dispatched or shipped, it cannot be canceled.
To cancel your order:
Step 1: Log into your Varthaali account.
Step 2: Go to the 'Order History' section.
Step 3: Click on the 'Cancel' button next to the order you wish to cancel (if available).
Step 4: Follow the prompts to confirm the cancellation.
2. Order Cancellation by Varthaali
We reserve the right to cancel any order under certain circumstances, including but not limited to:
If the product is out of stock or discontinued.
If there are issues with payment authorization or fraud prevention.
If the product is found to be damaged or defective during the fulfillment process.
If the shipping address provided is incorrect or unserviceable.
In such cases, we will notify you immediately via email or phone, and a full refund will be processed if payment has already been made.
3. Refunds
If your order is canceled, you will receive a refund as per the payment method used:
For Prepaid Orders: The refund will be credited to your account or original payment method within 5-7 business days.
For Cash on Delivery (COD) Orders: If a COD order is canceled, we will arrange for the refund via bank transfer or another method.
4. Non-Returnable and Non-Cancelable Products
Certain products, due to hygiene, customization, or other restrictions, may not be eligible for cancellation once ordered. These products will be clearly marked during the checkout process.
5. How to Contact Us for Cancellations
For assistance with order cancellations, you can contact our customer support team:
Varthaali
Email: admin@varthaali.co.in
Phone: +91-970 541 5546
Address: Flat No: 201, Vindhya Heights
Opp Bhumi Super Market
Pragati Nagar
Hyderabad- 500090
INDIA.Varthaali
Email: admin@varthaali.co.in
Phone: +91-970 541 5546
Address: Flat No: 201, Vindhya Heights
Opp Bhumi Super Market
Pragati Nagar
Hyderabad- 500090
INDIA.
Live Chat: Available on our website.
6. Changes to the Cancellation Policy
Varthaali reserves the right to modify or update this cancellation policy at any time. Any changes will be reflected on this page, and we encourage you to review it regularly.
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