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Cancellation policy



 

CANCELLATION POLICY

VARTHAALI PRIVATE LIMITED

At VARTHAALI PRIVATE LIMITED ("Varthaali", "Company", "we", "our", or "us"), we aim to process orders quickly to ensure timely delivery. This Cancellation Policy explains when and how an order may be cancelled on the Varthaali platform.

VARTHAALI PRIVATE LIMITED is a company incorporated under the Companies Act, 2013 having Corporate Identity Number (CIN) U47912TS2025PTC208460, Permanent Account Number (PAN) AALCV7083N and Goods and Services Tax Identification Number (GSTIN) 36AALCV7083N1ZF, with its Registered Office at 4th FLR, Bizness Square, Hitec City, Madhapur, Shaikpet, Hyderabad – 500081, Telangana, India.

For GST and operational purposes, the principal place of business is located at 7th Floor, Plot No. 16, Pioneer Towers, APIIC Madhapur, Hitech City, Hyderabad – 500081, Telangana, India.

 

1. Order Cancellation by Customer

  • Orders can be cancelled by the customer before they are shipped. Once an order has been shipped, cancellation is not possible.
  • To request a cancellation, customers must use the “Cancel Order” option in the Varthaali app or contact our support team with their order details.
  • Certain high-demand items, including most “Deal of the Day” products, may not be eligible for cancellation once placed.

2. Order Cancellation by Varthaali or Seller

  • Varthaali or the third-party seller may cancel an order if:
    • The product is out of stock or discontinued.
    • There are issues with payment processing or verification.
    • The order is flagged as suspicious or fraudulent.
  • In such cases, the customer will be notified, and any payment already made will be refunded in full.

3. Refunds for Cancelled Orders

  • If an order is cancelled before shipment, the refund will be processed to the original payment method or as Varthaali credits, as per customer preference where applicable.
  • Refund timelines may vary based on the payment provider’s processing time (typically 3–7 business days).

4. “Deal of the Day” & Special Promotions

  • Orders for “Deal of the Day” products and other limited-time promotions are generally not eligible for cancellation once placed, except in cases of:
    • Order processing delays beyond the promised timeline.
    • Product being unavailable due to stock issues. 

For any queries, contact:

support@varthaali.co.in.

Workflo, Hitex Bizness Square, 4th Floor, Unit No: 405–411, Jubilee Enclave Road, Hyderabad – 500081.

 

For any queries regarding cancellations, please contact:

VARTHAALI PRIVATE LIMITED

Registered Office:
4th FLR, Bizness Square,
Hitec City, Madhapur,
Shaikpet, Hyderabad – 500081,
Telangana, India.

Principal Place of Business:
7th Floor, Plot No. 16,
Pioneer Towers,
APIIC Madhapur,
Hitech City, Hyderabad – 500081,
Telangana, India.

Email: support@varthaali.co.in

Phone: +91-9705415546

 

VARTHAALI PRIVATE LIMITED is an e-commerce platform facilitating the sale of goods and services from independent third-party sellers to customers and also sells certain products directly as a merchant of record.

The Company does not charge any joining fee, registration fee, or commission for recruitment. Any cashback, rewards, or promotional benefits are linked solely to genuine product purchases and are subject to applicable taxes and Tax Deducted at Source (TDS) requirements under Indian law.

VARTHAALI PRIVATE LIMITED operates in compliance with the Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, 2020, Information Technology Act, 2000, and other applicable laws governing e-commerce activities in India.